I downloaded and paid for the program. Used it twice and it stopped working. It keeps saying "driver not found" I called, wrote an email and got in the help chat 3 times. The only "fix" they offer is to call you and you have to give them full access to your computer. I refused that option, so they texted me what to do. Well none of the 3 different suggestions worked. I uninstalled and reinstalled the program, updated the program and then they told me to even update my windows software. Did it all and the PC help is still malfunctioning. So I reached out again saying how frustrated I am and that I would like my money back. No response. Please people save your money and time and don't buy this garbage.