Jetarika P.

I ordered a dress from this company back in October for a formal event that I had. I was so excited to receive my dress! When I received it, I noticed that the packaging was a little small, and I thought this could not possibly be the dress that I ordered online. When I opened it, it was not only the wrong dress, but it was like an extra extra small so, even if I liked it, I could not possibly wear it on top of it not being in the same price point that I ordered my original dress. I immediately sent the company an email letting them know that they had messed up my order. I sent a picture along with the email showing them that they messed up the order. Do you know that they responded Could I send clear pictures? When clearly my order showed those dresses look nothing alike, which you could clearly tell from that picture. After the return process was completed I told them that I wanted a refund I did not want a store credit as I did not want to order anything else from the store. Had this been an issue where I just didn't want dress that I ordered, I would understand. But this was a complete miss-step by the company. It has been over two months since I've returned this item and every time I emailed them about my refund they are talking in circles and doing everything possible not to give me my money back. It is too late for me to go through my bank as it's past the dispute window. I just want my money back. It amazes me how these companies operate, have no accountability, and literally care nothing about their customers. The right thing would have been to immediately refund my money, especially given that it was their mess up.

I ordered a number of items from this boutique and upon receiving them the shoes were not the size I ordered and some of the clothes were very poorly made. I returned the shoes and clothing items that I wasn't satisfied with and the company responded they didn't receive all the items I sent in and only granted a partial refund (which I still haven't received) I packed these items myself and im 1000% sure the poorly made outfit was included in my return. Instead of admitting to error on their end they are refusing a refund. My advice, go to Ali express and order these clothes if you want them because that's exactly where they are coming from. I'll never order from this company again!

This company has all the "makings" of a good reputable company on the outside with what seems to be great marketing, daily emails, YouTube videos etc. But don't buy into like I did. I felt pretty at ease when paying them for the credit sweep program for one bureau until 3 weeks went by and I noticed they hadn't even started my file! Once I called them and spoke to my contact guy * (who has since left the company or been fired idk) they stated they were working on it. 30 days past I hadn't received any correspondence from any creditor or the bureau and I'm VERY familiar with how this process works. I contacted them again and expressed my concerns, all to no avail... "We're working on it" now it's been past 2 months for a program that's advertised as only taking 30-45 days. I requested a full refund since no work has been done and received an email response from * who stated after 5 days you can't get a refund. Where is this money back guarantee!? This is ridiculous. You give people your hard earned money that they are all too willing to accept only to be scammed! Hopefully I can get my money back from my bank but if you are reading this don't be fooled by this greedy money hungry predator of a company. Smells like a scam! Shame on you!

*Personal information redacted by admin