Jillian R.

After reading all the amazing reviews about the SNOO, we thought it would be a worthwhile investment if it meant better sleep for everyone. We purchased a SNOO secondhand as the cost for a new one was out of our budget. While it had been used by another couple for 6 months, it was in great condition and working well in their apartment. When we assembled it at our home, we couldn't connect to the SNOO's network which is the first step to setting up the app for its full functionality. After several attempts to get help from SNOO's customer service we are incredibly disappointed. They have completely dismissed any responsibility and refuse to help us since it's no longer under warranty. For such an expensive product, it's very disheartening that they don't stand by their their technology. They know there are networking issues and therefore treat the product as disposable versus addressing the underlying issue. We are now stuck with very expensive dumb crib. Buyer beware!