Todd S.

Called these guys last weekend whn our dryer quit. They told me $80 to have a technician come out and take a look. Technician arrived Early Sunday and diagnosed a blown fuse. Now the bill is $290? But wait, turn the dryer on and now the fuse blows again. ( not surprised because something causes the fuse to blow, right?). So now the heater element is shorting and must be replaced. The heater element is another $165 but oddly he doesn't add any more labour because he's already charged me $290 to change a fuse. Tech comes back Monday afternoon with a new heater element, replaces it, takes the balance of his money and leaves. Thursday when my wife started laundry she fired up the dryer and after running for about 15 seconds it shut down again. Call the Appliance Team back and guess what? Now it's a warranty issue and has to be ' investigated '... seriously? We've called 4 times now and and the file is locked and they can't do anything until the warranty department unlocks the file. I like so many wish that I had read all the reviews first but it was the weekend and we were half way through our laundry. Website looked legit, they were very responsive on the phone so all seemed good. Keep looking, don't use these guys. Never mind the customer service issues, they still haven't diagnosed the problem. God help them if the do show up and are looking for more money!