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Jim T.

Los Angeles, United States

Contributor Level

Total Points
80

1 Review by Jim

  • LiveAquaria

12/8/22
• Updated review

Since posting this review, today Dec 8,2022, LiveAquaria has contacted me and offered a complete refund for my order. My photo of the damaged FedEx box wrapped in a plastic bag and then re-boxed I suspect had a lot to do with it.

Damaged Shipment-Dead Fish
12/3/22
• Previous review

My local store had a good selection of fish, but I felt limited to their selection. I thought i'd try an online supplier for fish. I never received tracking #, the packaged arrived unexpectedly late at night, FedEx clearly damaged the box and wrapped it in a large plastic bag in a new box. 3 bags inside were broken with dead fish. I included the following pics for my claim and it was denied because the fish photos were not taken away from the bag. The fish sent looked nothing like on their website. Their website reviews are only the positive ones. Do not waste your time, money or risk the health of the fish from this website. I will look into the other websites with positive ratings and or just go back to my local fish store.

Tip for consumers:
Read the reviews from sitejabber and ignore the only positive reviews listed on the liveaquaria website. There was no place on liveaquaria to leave a review. That should have been my first clue to not purchase from liveaquaria.

Products used:
Live Fish

Service
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