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I received two MOTU Revelation figures. Even though the order quickly arrived, the company packed two items close to eachother causing damage to the boxes. One also looks like it was dropped while packing. I sent a message to the company informing them about the damage and asked for a replacement. The CS rep told me they do not guarantee mint boxes, with 5% of boxes not shipped in mint according to their policy (BS), which was not the problem, and that I would have to pay for return shipping and a second shipping price for the replaced items. The problem was not that they were damaged prior to shipping, instead they were damaged during shipping because they are too lazy to package the items separately and securely. I'll never do business with this company in the future and warn others about similar issues, which seem to be commonplace according to the reviews I've read. The 5% policy seems to cover the company's selling of figures in non-mint condition and poor packaging. In all fairness, the items were quickly shipped, otherwise I would be leaving a one-star review.
Tip for consumers:
Read reviews of the company before purchasing items. There are some awful reviews and the 5% below mint product included in the fine print, which I wouldn't be surprised is much higher seeing as how both - 100% - of my items were far below mint packaging. If I had followed this advice, I would have definitely ordered from another company with better reviews and guaranteed mint quality packaging for the same price.
Products used:
MOTU Revelation Action Figures
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