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Purchased a designer coffee table and selected and paid for the additional option of extra padding to ensure it arrived safely. Combined the table and shipping were over $2000. The table arrived wrapped in a lightweight cling wrap no box, no padding and completely ruined, scratched, covered in dirt and with chunks missing - completely unusable. I also took the option of insurance. They agree it was their fault but will not refund the full amount and will not provide a refund only a credit to use on shipping however I will never be using them again so I have lost $2000 and still have to replace the coffee table.
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We do apologize that the item you received arrived to you damaged. We can file a claim for this since the damage is shown. Please contact us from https://www.myus.com/about/contact/ for more information.