I bought a commercial refrigerator for over $3000. 00 with white glove delivery which was supposed to take an extra 5-7 days delivery. I didn't mind the wait though the cost for this special delivery was high. According to the tracking schedule my item was delivered to my city 8 days ago but I have not received the refrigerator yet. They told me it was going to be delivered last Saturday (Today is Tuesday) so I went into work on a normal day off to wait from 9:00 am to 1:00 pm for delivery. The delivery did not come because someone had the wrong contact number to reach me. I rechecked my order and had given the correct number. After numerous attempts to contact NSD the delivery company and also contact to Webstaurant, they have now rescheduled the delivery to tomorrow between 9:00 am and 1:00 pm. These are not my normal work hours and I will have to go in during this time to see if they show up. So far it is 15 days since the original purchase. I will never use this service or purchase from this company again.
Thank you for your review, Joan. I'm very sorry that your order was so delayed. While we do not guarantee transit times, it does sound like your order was delayed beyond the estimate. I would need to see your order to assess how to properly help you. I am unable to locate your order without your order number, email address or information used to place your order but if this is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Jarrod. I will be able to assist you further.