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Do not buy a single thing from this company! I ordered 1 pillow and was charged for 6 pillows. Despite advising Derila of the issue immediately after submitting my order for 1 pillow, and after 5 days of numerous emails and phone calls to Derila, I have had no confirmation from them that the order has indeed been amended and a refund made. I have been overcharged by $175, with no undertaking given by Derila to refund this amount. This company is scamming a huge number of other people in exactly the same way. Be warned and stay clear of doing any business with them whatsoever.
Products used:
None-if a delivery is made I will immediately return it.
Joanna B.'s review of Derila earned 5 Very Helpful votes
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Hello Joanna,
Thank you for getting in touch with us!
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
Kindly send us an email at support@derila.com. I look forward to hearing from you soon.
Best regards,
Customer Support at Derila