Joanna C.

If you lost your money ordering sunglasses in Granoptic and you paid using your debit card, please contact your Bank to complain. Provide the Bank any information, documents, printcreen of order, info when the product should be shipped according to the shop, when you ordered, confirmations of your attempts to contact the shop, etc. I think it's the only option to get your money back. I tried to contact them many times, without any response. After complaining in the Bank, I got my money back after about month after complaining. I really appreciate their help.