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A latch broke on a cooler with a lifetime warranty. I asked for a replacement latch and sent pictures. Otterbox said they would warranty replace but never sent anything. I have been stuck in a loop with their contract warranty service (a non Otterbox company) that handles their warranty claims. They continue to ask for pictures that I have already sent twice along with purchase receipt. Now they have simply stopped replying to my inquiries.
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Your company is no longer doing the warranty claims like you supposed to if there is negative...
