Joe K.

I would rate zero stars if I could, I am still waiting on a resolution to an order I placed December 10 2023. I placed order for newly dropped jordans and paid more for 2 day fedex shippingand and received order confirmation email. Next day I received email saying order was shipped along with tracking number etc, problem is tracking only says label created. Obviously order was never shipped out. I emailed to see the status and about a week later received an email giving a refund of 8 dollars for shipping which is totally ridiculous they couldn't even refund total shipping cost. I've called customer service numerous times and always says either 11 or 12 minutes wait time but I waited nearly an hour and it finally hangs up on me. I've sent probably 20 emails total trying to get this resolved, the shoes were supposed to be a Xmas present but they don't have anymore so I just need a refund. I should not have to wait a month to get my money back for something company screwed up on. Completely worthless customer service every time I do get a response back it takes them a week to respond back snd that brings us to now.