Joe K.

I've been a Dell customer for a long time. Recently (fall, 2021) I had my Dell Insiprion 3650 keep randomly shutting down. I purchased Dell single incident support for $99 and worked with the Dell support team (all off shore, hard to understand). After about 2 weeks of trying to fix the PC, including reinstalling Windows 10, they said they'd credit my account, which they did, and referred me to Dell Hardware Support.

For $59, I purchased the Single Incident Support, Diagnostics via Express Support Service (check out the photo) and sent my PC off to be fixed at last. Dell emailed, stating it needed a new motherboard and CPU. I authorized purchase of them for about $240 total. They then needed my approval to re-load Windows 10, which I gave.

When my PC arrived, I booted it up and began using it when it randomly shutdown again! Clearly they never tested the machine following the repair. I called them and sent it back again. This time, I included a detailed note of the history (see photo) explaining what had already been done, requesting a refund for the hardware that didn't solve the issue, and provided a clue to where the issue might be. I also said that if they needed to reload Windows 10 it was fine.

So Dell support calls me to get permission to reload Windows 10! I ask what hardware issues they found and they said the OS was corrupt and needed to be reloaded (seems to be their answer to everything). I asked them to keep the unit turned on for 3 days to ensure it was fixed. The next day I received the unit back. So much for quality control and testing. I fired the PC up and low and behold it shut down again!

Now without a working PC for 67 days I was furious. I ordered a new PC from Dell and called to get refund for the motherrboard and CPU and diagnostics that failed to fix the PC. They said refunding the money was against their policy, and that I have support for 90 days if I want to send the unit back to them. So we play this game for 90 days and their obligation is fulfilled I suppose? Nope. So I asked to speak to a supervisor. "They will tell you the same thing, but I will have them call you." Livid, I called Capital One and asked for their help in securing the refunds. They are now engaged.

I canceled the new PC order from Dell and purchased a Lenovo.

The supervisor eventually called back and said "it's against our policy". I told her that I had engaged Capital One, so she asked me to hold a minute. She returned and said that they would make a one time exception and refund the money for the motherboard and CPU. I thanked her and disconnected.

I will still be addressing the diagnostic fee through Capital One, as Dell said that is non-refundable. Given they failed to fix the problem, I believe I am entitled to the refund. They claimed that that covers the shipping. Look again at the first attachment. "Free Shipping". I am done hereby with Dell.

So I was in Vegas at the Raiders-Bengals game and was watching another game that was on while waiting in the food like. A guy from Calgary stopped me and said 'wow, that's a GREAT picture! What is that?' Welcome to Uzzu TV!

I've been subscribed to Uzzu for 9 great months. Paid just $120 for a full year of service. While I purchased for NFL, MLB, NBA and NHL games I found they offer about every sports channel know to man PLUS numerous other channels --- all for the $120 annual fee. And all in 1080P.

I watch sports live so I don't need DVR capabilities.

Be sure to check out the screenshots of all the channels you get!

I'm lovin' UZZU and know you will too! Please reference my email of joe. *******@twc.com if you would and I get a monthly discount. You will too once subscribed and you bring others aboard!