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Be very wary of what you are purchasing. Almost all the physical goods are sourced directly from China... as such, the descriptions are almost always in some way incorrect. Made the mistake of buying from WagJag one time which was one time too many.
Followed up with Customer Service multiple times and have been presented with zero solutions.
Save yourself the hassle. Go on AliBaba or Ebay and deal with the sellers directly.
Joe L.'s review of WagJag earned 3 Very Helpful votes
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Hi Joe,
Please provide an order id so we can investigate this.
It is correct that a lot of the items are sourced from China but they go through a rigorous process to be vetted first, before being put up on the website. However, as with even iPhones, there is a 1-2% defect rate which any seller will be exposed to. If you have emailed us and not heard back, we sincerely apologize and will definitely make this right for you.
Please provide the order id and we will get in touch :)