Got a replacement screen for my Dell that my wife accidently shattered. Replacement came quick and installed the new one and notice it had a defect about the size of a quarter on the top (stuck out bad with darker colors but could barely see it with lighter colors). Took a picture of it and let customer service know (easy to find contact info, it came in a slip with the screen) and they were quick to respond to my concern and send a new one (which works perfectly). Excellent customer service.