I ordered orchids for $100 for my mother's funeral. They never arrived. Called the 800 number and was told that the only way to communicate with customer service was through email. This was so hurtful, emotionally. I agree to have them deliver my orchids to my home address. They delivered a potted lily. I refused them. Took a photo and emailed customer service. Their excuses: they have a substitution policy. Who substitutes a beautiful double orchid in a beautiful planter for $100 with a lily I actually grow in my front yard? Oh, and they will refund 20%. This is a scam. They need to be shut down.