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Joe S.

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1 Review by Joe

Paragon Stairs

  • Paragon Stairs

“Horrible customer service and very poor quality!”
5/31/22

It is now 5/31/ 2022 and i still don't have a complete spiral stair case. I ordered my custom spiral stair case back in July of 2021. They were delivered in October of 2021 with damaged and missing parts. The companies customer service is so poor and takes forever to get back to ya. Kahiem from customer service does not get back to you in a timely manner. I believe they purposely wait the required time it takes to dispute a case with your credit card so you cannot get your money back. At the same time they leave you hanging waiting for your parts. This is the 4th time they have delivered faulty or damaged parts. How can they possibly believe that this is acceptable business?

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