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We booked our reservations five weeks in advance with this company.We received a call from the hotel six days before check-in to inform us that reservations.com sent the confirmation to them THAT DAY and unfortunately, there was no availability! After hours of attempting to contact a live person at this company, I received an apology and they were generous enough to refund all of our money... within 7-10 business days! I honestly hope we are the only people this happened to, a COMPLETE disaster.
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