Bought 2 times shoewares which I did not receive and contacted bol.com several times, but their chat service which is automated is designed to convince you to drop your complaints. Only when using key words like "scam", "swindler" 'legal", "prosecution" will they have real persons to respond. Their whole strategy is not be honest, but to avoid being prosecuted. There is only one word: crooks. When reading some review here, they are obviously written by their staff. This company should be closed by law.