Company merger in June 2022 wiped out my balance purchased in April 2022. I sent a request to customer service January 2023, company has not responded to my requests to reinstate my account.
Torrid is extremely slow to ship their products, taking weeks to deliver. They also take months to process returns or do not process them at all. They do not follow through on their promises to process refunds. Buyer beware and shop with caution. It has been three months and they have done nothing but lead on with lies. Shame on you Torrid. Enjoy my money a$$holes.