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I called today to close my account, however I was informed that the account has now been cleared. This was a scary wake-up call. I have to decide whether to leave the metal there or move it. I do not yet know. Changing my review to three stars from one...
I saw these reviews about a year ago and assumed that a competitor to goldmoney was behind the horrible reviews. As a goldmoney client for well over a decade I simply could not believe all of the bad reviews and stories about being unable to withdraw funds. I had been totally satisfied and felt that my holdings were secure.
I have changed my mind 180 degrees. Goldmoney has frozen a 13 year old account (that was fully verified) and is demanding financial information from me from over a decade ago. Not even the US Internal Revenue Service goes back that far. I am absolutely shocked at the ridiculousness of the information they are asking. There have been zero transactions in my account for several years - it has just been sitting there quietly - which is what I thought precious metals were supposed to do.
I thought it was smart to diversify pm holdings internationally but am now thinking I was a fool.
John K.'s review of Goldmoney earned 7 Very Helpful votes
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Dear John,
Goldmoney is always looking to stay up-to-date with any regulatory changes, and on occasion that will imply in changing or updating the requirements for account verification. Please also note that regulators require us to request information from clients under certain circumstances, often related to the withdrawal of funds. We appreciate your feedback as it helps us improve our client experience.
If you still have questions about your account, please contact our Relationship Management team at questions@goldmoney.com