I ordered a watch for an employee's retirement. A few days after it was suppose to arrive I tried to check on the order through their website and wasn't having any luck so I gave a very unpleasant woman at customer service a call. Turns out they had cancelled my order because the item was out of stock, claiming they sent an email that I never received (I double checked, including junk/spam mail folder). Will find someone else for this kind of thing in the future and so should you.