I had an issue with my 2018 headlamp filling with condensation and was advised to bring the vehicle in for a 15 minute inspection. Nearly 3 hours later the advisor came out to see my wife to explain they would now need the car overnight. I had just had the car detailed and professionally ceramic coated and whilst washing off the dirt this weekend I noticed extensive scratches to both my front fenders and front bumper the paint was pristine prior to this visit. Absolutely disgusted what poor service from a BMW dealership
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