John P.

I just had a horrible experience with Joe@ Healthplanrate and giving as many one-star reviews (since often I can't give zero) as I can across as many rating sites as I can find. Agent Madeline took a little information from me then recommended a plan, gave me a few main facets of the plan, then wanted me to sign up right away. Couldn't understand why I would need more time to consult my wife before moving forward. She forwarded me to Joe who put great pressure on me to sign up and also couldn't understand why I couldn't move forward right away without including my wife in the process.

I didn't appreciate the extremely high pressure sales tactics, after a little while I felt very uncomfortable talking with them. Joe said "well, okay bud..." then actually hung up on me when he realized he wasn't getting a sale right away!

There are SO many other options to get insurance from - why put up with the hassle here?

Too bad you can't give zero stars. One of the worst customer service experiences I've had in a long time trying to return the internet gateway. Monalissa at this store said (very rudely) that we needed to call to cancel and go to the North Point store to return the item. The people at North Point said that wasn't true, I couldn't return it to them, and said I needed to go back to the Roswell store.

Back at the Roswell store, I called to cancel and was on the phone with the people they told me to call for 19 minutes (THIRTEEN minutes of that on hold!). A man came to the counter where my wife was standing, noticed I was having difficulties getting through, and went about his business. My wife politely asked for the manager or if maybe he could help us. He snarled back "I am the manager. And don't talk AT me, talk TO me" You just don't treat customers so rudely, especially ladies.

The manager asked for our receipt. Unfortunately between North Point and Roswell we lost it and he said he couldn't locate my order without it. REALLY? In this day and age? Wouldn't even bother to look using the order date, my SSN, driver's license #, PIN, etc.

He said I can't help you, and then STAYED IN THE BACK ROOM FOR THE LAST 15 minutes of my call, leaving his employee Monalissa to deal with me. I'm sorry, that is not how someone manages an store and an unhappy customer.

Gosh, I can go on an on... There's more but supposedly a district manager is going to call me so I can relay the entire story to them (yes, there's MORE!).

You have so many choices for your telecommunication needs. You don't have to be treated like I was to save a few $$...