John S.

It was absolutely disappointing and disastrous. At the desc Surprise rent a car in Venice office they did not except my vertical credit card on my prepaid booking for 5 day which was with full cover for €66 but the lady there said she will make an exception and except a debit card but I had to purchase their insurance cover which was about €600 for 5 days otherwise we won't give you a car. She tried to rip me off. I told her that I had already insured the car but she said it is not reliable.
I was disgusted by her attitude and decided not take the car that paid for and booked and couldn't get any refund instead I booked online with Viaggiare through SressFreeCarRental without any problems and with my debit card.