John S.

I purchased the "Life of Christ" subscription. According to the original offer, this would be 12 items with a free rack to put them on. After I had received about 9 items, I received 2 more racks. When I called about this, I was informed that there were another 8 items, all at the same prices, of course. I consider this to be fraudulent as nothing was ever said about these. I got those 8 items cancelled and told them I was keeping the racks as I considered them a "gift" from the company. In November, 2021, after many delays in the shipping of several items, I called again and spoke with a supervisor. I got them to send me 3 items that had been delayed. They told me the last item, "The Last Supper," would be shipped around the end of December. Each month, the promised shipment date has been set back another month. It is now supposed to be shipped around the end of May, 2022.

I consider Bradford Exchange to be dishonest and totally unreliable. Single items may be okay. Subscription sets should be avoided at all cost.

On my last order, I specified that my order, two reamers, be sent via USPS. They would fit in a 4x6 padded envelope and cost less than $3. Also, 1st class mail would get to me faster than UPS Innovations. Instead, they put them in a box 16x4x4 and sent it UPS Innovations. I have bought several items online, that I have no complaint about. I will continue to buy at the Woodcraft store 40 miles from where I live. All employees and the owner are veterans, materials and service are excellent. I can have them order from the company, if the item isn't in, and pick it up in 2 days. I only pay sales tax and get to visit with friends, my fellow vets.