John S.

I have been a long term client of true local for over 7 years. The advertising campaigns did not succeed as expected regardless you how true local tried to assist in the early days before it was sold to Yellow Pages.

Since the merger my business account specialist never called to catch up and see how your advertisement is working along even after contacting them they where no help

I continued the pay the just under $300 per month for an advertisement that did not work and continually updated the add with new photos and done exactly what the previous business specialist recommended to achieve maximum results even gave me 1300 number to monitor how many calls actually came from the advertisement

I can say I didn't get any response from the true local advertising for years and I was on the TOP advertising package (top of the page priority banner)

I decided to cancel my service and completed the entire paper work process and received a confirmation email stating that the service will be canceled in 30 days

90 days later True Local Finance department is still deducting my account the full service fee
The last invoice 60 days ago was $50 but they had deducted the full amount and still are deducting from my account.

I have contacted true local about this matter numerous times as they advise me every time it will be sorted but once the following month comes they help themselves to the fee again without even advertising my add anymore

Save yourselves from this Thieving Company