John S.

My internet service has been out since September 29th, 2020. Ive had 3 service techs at my house on 3 occasions. Im told I need a new modem. My current modem is obsolete and they tell me I can not upgrade and my type of modem is hard to late. The service tech that was to come today cancelled before he even got in his vehicle to come here. He can't locate a modem either. Ive been a good in standing customer for 10 years and this is how they treat me. Im also very rural and this is the only service provider I can get. I wish I could give them an even more negative rating and their customer service sucks too.