Jonathan F.

Absolute nightmare to return a mattress, the company never shows up after 3 appointments and Casper doesn't care they just want to make it as complicated as possible so they can steal your money. Been trying for over 40 days to return this mattress now.

This purchase has been a disaster from start to end. First, they billed the same $2800 mattress FIVE TIMES on my credit card, completely exceeding my limit and triggering a grocery delivery cancelation for the next day due to the limit being exceeded.

I asked to return a mattress only 30 days after receiving it, so well under the 100 days period. Casper asked to schedule a pickup with RXO and this is where the nightmare begins. First, RXO sends a broken email asking to click the button to schedule a pickup, but there is NO link with the button. See on the screenshot, there is a text saying "Button not working? Go to trackrxo.com" lol try going to this site by yourself, the domain is disabled! This is done on purpose.

Pickup attempt #1 with RXO: Canceled after waiting all day, RXO pretend "broken equipment"

Pickup attempt #2 with RXO: Rescheduled on April 24, we wait all day at home and nobody shows up

Pickup attempt #3 with RXO: Rescheduled for May 1st, again nobody show up

I have re-contacted Casper again after 3 failed pickup attempts, I even proposed an alternative method of returning the mattress as I had a friend donate it to charity and provide a receipt. But then Casper just proceeded to ghost me, stop answering all emails, steal my money, and run.

I'm telling all my friends and family to never ever order anything from Casper. This is my last attempt to find a solution before I file a chargeback claim with MasterCard as I have done more than enough reasonable attempts to solve this problem. Casper Order C*******