100% Do not trust these people. I sent a number of items and by sheer "coincidence" two of the most costly items (£9.60 of a £28 trade) were "rejected".
To highlight how much BS this company talks, 1 of the items was purely 2 CD's in a case and it was rejected for "missing pages". THIS ITEM DID NOT COME WITH PAGES.
The other item was rejected for "missing pieces" that they conveniently cannot tell me what. Even though all 7 books, the map, and the box were present.
Again, do not trust these people at all.