Jorge E.

Here is another website that sells items they don't have in stock. After placing my order I received an email next day stating the item I ordered was not in stock and will take up to 10 days for them to receive, HOPEFULLY. The item was clearly marked as "in stock" and what bothers me is it still says in stock as I type this even though they should be aware that it is not. Why don't they update the status? Doesn't make me feel like I can trust the site... What if I ordered something then after i received it, I send them a message saying the funds i paid with will not be available for up to 10 days, maybe. You think that would be okay?

I come here to read and write reviews about websites I have experience with but unfortunately not all websites are available to review. Other than that no complaints. I find it useful to see if a website has multiple neg reviews about a particular thing. Then I know to stay away.

Ordered an upper that was "in stock", after a week I got an email stating it was "out of stock" and to reply asap so we can "discuss what to do about the situation". I did and they offered me other uppers they had in stock. I said no thanks but I can wait a couple weeks if the one I ordered will be back in stock soon otherwise I want a refund. I Never heard back after that... 4 days later I call them to see what the deal is. Turned out there is only one person that deals with out of stock orders and she wasn't there. Nor was there any other manager or supervisor available to talk to. All they could do was take down my call back info, to which they never called me back... I Ended up going thru my credit card company and disputed the charge based on the fact that they never sent the items I paid for and were giving me the run around.

After this I looked at their BBB score and I wish I would have seen it sooner because apparently I'm not the only one who's had a similar experience with BCA.

I placed an order for several items but one of the items wasn't in stock and was estimated at 7-14 days. After 14 days and still waiting I called to see what the deal was, They told me it was going to be ANOTHER 3-4 weeks. So basically I'll be getting my stuff about one and a half months after I placed my order. I've had similar issues ordering from them in the past but this is the worst and the last because I will not be ordering from Optics Planet anymore.