Thumbnail of user jos285

Jo S.

Contributor Level

Total Points
85

1 Review by Jo

  • VMInnovations

3/16/21

HORRIBLE seller. ZERO stars. After over two weeks of waiting, and the package being lost in shipping (twice!), I still do not have the product, and the seller REFUSES to credit my purchase. Horrible seller, lacks acceptable customer service, I would never do business with them again.

Tip for consumers:
do not buy from this horrible seller vm express

Products used:
other store

Service
Value
Shipping
Returns
Quality
Thumbnail of user candacem41
VM I. – VMInnovations Rep

Hello,

I'm so sorry for the poor experience you've had with us. Unfortunately, based on the info you provided here, I'm unable to locate your order to investigate this further. We would be happy to assist further once we have an order number or tracking number.

Please reach out to us by email at help@vmexpress.com or by phone at (866) 639-9320. We look forward to resolving this with you.

Have a great day!

Jo Has Earned 5 Votes

Jo S.'s review of VMInnovations earned 5 Very Helpful votes

Jo hasn’t received any thanks yous.

Jo doesn’t have any fans yet.

Jo isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user fortified44
12/6/23

They purposely sold me broken equipment. When I called them to get a refund they told me I had to...

Thumbnail of user erina303
8/3/23

I received the wrong product and what I did get was half of what I ordered. I ordered the bonsai...