Jose B.

My wife and I were coming back from Frankfurt to Calgary, on Tuesday October 10,2023, flight number AC849 with Air Canada. As soon as we are seating in our very small seats in Economy class they announced on the speakers that there was not going to be any entertainment in the whole trip because a computer malfunction. It was a 10 hours and 15 minutes fly without having the possibility to watch a movie or a TV show or any type of the entertainment. On top of that the food was horrible and even the red wine they offered couldn't be drunk because probably was left on the sun or close to a heat source and it was horrible, although the bottle said it was from France.
As we arrived to the gate in Calgary a Flight Attendant again apologized for the lack of entertainment system and he said that Air Canada would provide compensation to the passengers. And so far we heard nothing.
As a Canadian I feel ashamed of our only Canadian airline. I still remember the old Canadian Pacific being one of the best airlines companies in the World. I wouldn't recommend Air Canada to any of my friends.