Joseph D.

Made an order thru Medacart on 14 Sept. 2023. Credit card billed for $143.98. Given a shipping number but item was not shipped on 20 Sept at which time sent email to customer service since, numerous phone calls went unanswered, and told them to cancel order and refund money. No answer but received order on 27th of Sept. Notified company numerous ways, and informed them that we had cancelled order and wanted money back. Finally heard from them on 15 Oct. They wanted pics of box. Sent to them next day. After numerous tries finally got to talk to lady with first name of Kim. She said that she would send a label Viva our Email. She did and we sent ordered item back. Called numerous times and sent letter to company, never received call back, refund or answer to letter. Sent a letter to the BBB in Tarrytown NY. Nov 30, still have not heard back from them. I gave them a Rating of one because it's the lowest i can, I don't believe they deserve this. Deal with these people at your own risk.