Jose R.

I opened an account because they got a high rating from Trustpilot. I got my ID and selfie verified within minutes which was a good thing. However, once I initiated the transfer of funds to my recipient in the Philippines, the status has not changed for several hours. Their website stated that it would only take a few minutes. So if this is an emergency send then use another remittance service. Also, to get in touch with a live agent, good luck with that. Terrible service which makes me wonder how Trustpilot could give this company a 4.5 Star rating out of 5 stars.

So I have been winding down on purchasing from Shopee Philippines but there are still some items (cat food and household stuff such as trash bags, cotton buds, junk food etc.) that are cheaper in Shopee than in Lazada Philippines. However, a majority of items that are purchased and the courier is J&T Express for delivery, you will definitely have delays in receiving the items or outright the order gets cancelled as the courier will fail to deliver the ordered item. I believe that Shopee has still not fully addressed or resolved this issue with their logistics partner. The Christmas season is over so the volume of orders for delivery should be less but J&T Express has still failed to rectify their delivery problems. I have an order placed on Jan. 12,2023 and it is now Jan. 25,2023 and the order has not arrived and for some reason Shopee will not allow me to click on the refund option when the item has been paid for and the Shopee guaranteed delivery period is way over the limit. So, my money is tied up with Shopee. I had another order (this was the seller's mistake) and they cancelled the order. It has been over 5 days and Shopee has still not refunded the order amount to my account. The Shopee agent informed me that it could take up to 45 days for the refund to appear in my account. That is truly unbelievable and why Shopee still gets a low evaluation from me. Hope this helps future users of Shopee Philippines to be aware of the potential pitfalls in their buying experience.