josipa e.

I am writing this review on behalf of my 78 year old mother whose home phone service was not working in the Mississauga Ontario area from January 11 to February 10 2022. This is unacceptable.and the kind of service I would expect in a 3rd world country and not a billion dollar service provider that owns 2 Canadian Hockey teams. They have outsourced their customer service overseas. They have employees that lie and lure people into accepting service agreements for products and services under false pretenses. I am also a victim of this when I moved to St. Catharines 2 years ago regarding their internet service. They are given protection by the federal government of Canada through the CRTC and yes they are large political donors to the Federal liberal party of Canada. This means they can continue to charge ridiculous prices while maintaining below standard services. My mother was unable to use her phone to call a doctor, police, firemen or her own daughters. I was very concerned about her safety after not hearing from her for over 4 days. I even called the local police to verify that my mother and stepfather were safe and sound after a unseasonal large snowstorm that took place. My mother does not own a smart phone or a computer. She is afraid of technology and does not want to be forced to use it or pay for it... This is company that clearly does not care about customers or service but feels they are entitled to charge ridiculous rates because of their oligopoly position. I would never recommend their services to my friends or family or business associates. Its not worth the risk. SHAME on you BELL Canada. Shame on your president Mirko BIBIC... Would you like it your own mother did not have access to a telephone? I doubt it very much! The phone outage affected a number of people in my mother's neighbourhood and can be verified and confirmed directly by Bell Canada... who repeatedly had recordings set up telling customers when the phone outage would be fixed... First recording mentioned that the outage would be repaired sometime in late January 2022 which was not the case. There was a 2nd recording set up that stated clearly that the outage would be repaired and up and running February 1.2022. The company clearly has no technical support people answering the telephone due to a large volume of complaints.