To be honest I should of done my due diligence even harder. They said they "shipped" 10 oz Bar of silver and I never received it. They say they are not liable and I'm here chasing down USPS, they are no help by all means and say they are not viable for any "products that were delivered" I don't even know if they did delivered it or not. I'm out of a product and just don't buy any precious metals that have to be shipped go to your local storeā¦.never again. Terrible customer services and just not transparent at all.