Judith R.

Washington State

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LegalTemplates

Legal Services

“Didn't cancel the service as requested.”

1/5/22

Didn't cancel the service immediately as requested. Only needed the one document. If you can't provide written proof of cancellation (it's done over the phone), they continue to charge until you catch them. Would not provide any refund without an email from client stating that you are accepting this in full and would not require any other refunds for the many months they charged beyond the cancellation. Requested to speak to a supervisor who was actually worse than the customer service representative. Thanks for nothing "John."

Tip for consumers:
Don't use this service. Period

Products used:
Printed one resume for my 16 year old son. Was charged every month from then on even though I cancelled immediately after printing the one document.

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Thank you

Betty K. – LegalTemplates Rep Over a year old

Hi Judith,

My name is Betty, and I am the Customer Relations Supervisor for LegalTemplates.net.

Thank you for reaching out to us via SiteJabber. I read your review, and we want you to know that we take every comment and feedback received very seriously.

I want to apologize for your experience and rectify this situation as soon as possible. I can offer you a list of options to ensure your 100% satisfaction. Don't hesitate to get in touch with me directly. Here is my e-mail address.

betty@legaltemplates.net

I am looking forward to connecting with you.

Regards,

Betty Ko
Customer Relations Supervisor