Judy W.

I didn't believe it. My order came 5 days before date was told. The "just off the shelf" brown cardboard box was at my doorstep. (that's what it looked like) With nary a dent I opened a tight packaged product. In fact so tight, couldn't just pull it up. Took out the heavy brown crumpled paper individually. So excited. My Umpqua oatmeal and teas arrived without box dents inside or out. Of course I'm enjoying my delicious oatmeal along with the gift teas. Thank you. Will "see" you again.

Order "processed through facility, SHANGHAI EMS, CHINA June 28th." Next tracking comment no date: "Origin Post is Preparing Shipment". USPS received on July 17,2017 4:27am: "Arrived at Unit PRESCOTT VALLEY, AZ ******* ". Buyer received July 17th 2:33pm completely waterlogged inside. Opening the mailing envelope, a stench of the cardboard (which explained the product) sitting in a pool of water was an allergy trigger.

Emails have been a happening with Express Den. Wanted pictures which I emailed. The product (3 bowls for Christmas presents). The courier was responsible not Express Den. The Courier was USPS (named after emails question). The tracking number didn't end in the ones USPS uses (CN).

Supposedly I will eventually get a refund of $. 20 per box. Have already paid the full order.

Will I use them for my next order? No