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Julia"Pinot_noir" M.

2 Level 2 Contributor
  • 5 Reviews
  • 9 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping, Computers & Technology

Member since July 2019

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oil and gas, jewellery, art, science, family, children


oil and gas, jewellery, art, science, family, children

5 Reviews by Julia

I have a lot of experience selling on different websites, including those offering authentication services. But this one was one of my worst experiences especially handling my issue from the customer support side.
One of my items was sold and it was a concern for me since that item was vintage and very rare, so I wrote to the customer support to double check whether it is going to be taken care of properly as otherwise I'd rather cancel my sale even if it affects my rating. I was assured everything would be fine. Ok great.
My item was collected from my place, authenticated and passed to the buyer. After a week, I get a notification of return. I really don't get what sort of return policy this is. Someone basically was USING my very valuable item for a WEEK for free and then just decided to return it. This is not how things are done.
This is not all though. My return was arranged and I stayed at home the whole day waiting for it. No one came and no one contacted me about what's going on. It was Friday. Saturday I tried to call but ooops - you are closed. Atrocious. The earliest anyone came back to me was Monday and without any reasonable explanation (see attached). We did not have your unit number. Really? What do you have my handphone number for?
In fact, they had my full address all the way (see screenshot).
When I received my item back and checked, the case had a stain. I am not quite sure what the quality control guidelines ST has, but reputable concierge services attach labels to the items in such a way that the buyers can't wear them unless they make a final decision and not just bluntly use them for a week or more (14 days return policy). On my item, I only seen a tag which was not attached to anything at all.
Just never again I will sell through this platform.
I am on VC since quite some time and has been buying and selling as well (selling mostly). What I must say:
- make your own judgment carefully before buying the item. VC does not check authenticity of the items which are posted online. I've seen many times fake Van Cleef and Arpels items advertised, for example. VC is supposed to pick these issues up during authentication process but you never know and your time and money will be lost.
- I am not sure about authentication process. Obviously many people complain that fakes and items in bad condition get through to the buyers which is not acceptable on any level. However, in my case I have also seen signs of incompetence from another side where real authentic items were rejected because "authentication team" simply did not know how to verify authenticity. They would ask you for extra documents/receipts etc although this you clearly write in your ad what comes with the item.
This is a second hand/vintage market and obviously receipts are not always available. If I had a full set, I would not need a third party authentication agency taking 25% off my sale to sell my item to the client and for this amount of money making a fuss and not only simply showing their incompetence but also affecting my status as a seller.
Massively overpriced jewellery but I happen to own quite a few pieces. Wanted to get some information on the services in other countries where I planned to travel, so I contacted customer support. Very simple questions but this info was not available anywhere on the web. They promised to come back to me soon and no one did. I chased again with the same result. However, they don't forget to send marketing emails and of course can assist you with great pleasure if you are buying. Beyond that - not so fantastic for a company of that level.
I am both seller and buyer. From both ends: buyers are way better protected than the sellers and there is a lot of room for a scam no matter how genuine seller you are. For other buyers: if your item came as not described, you can always start a case with eBay and most likely it will be decided in your favour. So there is no need to leave negative reviews - I guess many people who did that just don't know about these features. If the case is decided in your favour, you will be fully refunded and seller forced to accept return and charged full amount.
However, it does not work the other way round. In general, sellers are way more exposed than buyers - we can't even start a case against dishonest buyer and by default the buyer is always right. I've had few issues already despite being super transparent in my descriptions, posting high res photos of actual items + packaging, sending them exactly as described and my items are not cheap (1000+). And every time I am thinking - what will the buyer complain about this time?
The good thing about eBay is very accessible customer support: you can email, call and chat. However, the outcome really depends on the competency of the person sitting at the other end and they are not always trained to help you solve cases which are even moderately complex. I'd expect better service and better protection for the fees eBay charges you off every sale.
Still they are way better than Etsy and other selling websites although there is a lot of work to be done to make it really safe trading environment.
I've had few good sales on Etsy (as a seller) until I bumped into a scammer. No matter how hard I tried getting on hold with someone senior from Etsy, I did not have any luck. If you try to phone them up, they will tell you they are not authorised to advice. If you send email to support, they will respond with generic answers. I've lost the case despite pointing out all the facts about buyer's and providing proof on my side. Ah yes, when the buyer complained first, of course I offered immediate return+refund etc. But instead it was an immediate case filed. I was forced to do immediate refund + pat for return shipment. Surprise: this was completely not what has been sent to the buyer. When I tried to contact Etsy again, with even more proof (photos+videos of what I was selling against what I've received), my account was simply banned. Nowhere I've seen such a bad attitude to the sellers and so little protection.

Julia Has Earned 9 Votes

Julia M.'s review of StyleTribute earned a Very Helpful vote

Julia M.'s review of vancleefarpels.com earned 2 Very Helpful votes

Julia M.'s review of Etsy earned 4 Very Helpful votes

Julia M.'s review of eBay earned a Very Helpful vote

Julia M.'s review of Etsy earned a Fraud Buster vote

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There wasnt a follow up to my query.


The website and app is very slow, its not as user friendly as other apps in the market.