Julie F.

I have had to house my belongings in their facilities in Platte Canyon Colorado for a number of years. Past managers have been wonderful. Within the last year there were changes in management and I was treated in a very unprofessional borderline unethical way. Fortunately, those individuals aren't there anymore and Carl and Elizabeth have been great to work with. It is a lovely site with a beautiful mountain view and is very clean - but they are pricey. They raise their prices after 3 months and periodically. I would have rated them higher if I hadn't had a recent bad experience. Fortunately, they have fixed it.

Ordered a gift for daughter on December 27. It's now February 11 and not delivered. Have been told for weeks it's been shipped. Reached out today and they issued a refund with no explanation. Terrible service! They take your money and hang onto it for months, make promises and don't deliver. I will never order from them again.