Julie L.

I purchased my pearls for my daughters wedding 18 months ago a bracelet and necklace I was super pleased with them. I have worn these about 4 times once for the wedding and 3 times to dinner they have never be worn no more than an hr or two each time and goes straight back into the box. Upon wearing the pearls to dinner at a winery last week the bracelet fell off my wrist. Upon examining it the little metal crash that hooks round has completely snapped off. I wrote and asked them what could they do to help me and their reply was pay $45 to get it mended, as it's out of warranty. I am refusing to pay this as I have only worn it 4 times and it shouldn't just snap after 4 times. Yes I understand my warranty is over but come on. It's not something I would wear everyday just special occasions. I said maybe it's an inferior weakness in the bend of the metal clasp and they should look at a better clasp because this should not happy. Dress jewelry from the dollar store lasts longer. Like I said no complaints about the actual pearls they r beautiful but the clasp should last longer that wearing it 4 times. I was going to get a matching ring but I am thinking twice about ordering from them again.