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Bitterly disappointed with the service from Cupshe. Placed my first order which took over two weeks to arrive but I guess international delivery is much longer.
Then I open my 'WHITE' T-Shirt as clearly advertised on the Cupshe website only to find its a horrid yellow cream colour.
Like other reviewers have said, their returns policy is clear but in a case where their own item description is wrong they are refusing to pay for the postage to return it.
As this is an error on their website listing why should I have to pay to return it.
After 4 days of endless frustrating emails where the Customer service team just don't appear to understand they must take responsibility and they only communicate for a small timeframe each day, often starting a completely new thread in the conversation.
I'm now offered a voucher to cover the return postage for when I shop again.
I don't want to shop at Cupshe again after this experience. I can't trust their website descriptions so why would I shop with them again. Situation still to be resolved but be aware of the pitfalls of you have anything at all go wrong, they're a nightmare to get anything sorted out.
Absolutely shocking company, they take your money and leave you with a product that doesn't work with this App.
My App stopped working just 1 month after receiving it.
No response from the company and their CEO Bradyn Gardiyash also ignores direct messages.
You can buy a lamp for half the price from Bliss Lamps which doesn't use an App and save yourself all the hassle.
This company know their App is not working and they do nothing about it while sitting back and taking innocent customers money. It's a disgrace and they should be stopped from trading.
Tip for consumers:
This company shouldn’t be trading, choose another brand that care about their customers.
Julie R.'s review of Cupshe earned a Very Helpful vote
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Empty.
Made a few purchases here all sent authority to leave parcel as requested until my last purchase...
Dear Julie R., we wanted to reach out to inform you that our relevant department has been diligently working to address and resolve the color discrepancy issue you experienced with your recent purchase.
We understand the importance of ensuring that our products meet your expectations, and we sincerely apologize for any inconvenience caused by this matter. As a gesture of goodwill and appreciation for your patience and understanding, we have processed a full refund for your order. Additionally, we have also issued a coupon as compensation for the inconvenience you have faced. The refund amount has been credited back to the original payment method used for the purchase, and the coupon has been sent to your registered email address.
We want to express our gratitude for your continued support and understanding throughout this process. Your satisfaction is our top priority, and we are committed to providing you with the best possible experience.