June A.

I purchased an item on Joann's website but returned it to a Joann brick/mortar location where I was refused a full reimbursement that included the shipping fee. I contacted Joann's customer support and they promptly corrected the situation and reimbursed the money owed to me. I now am confident about shopping with Joann again.

Wish I had checked this website before I relied on BTR for my holiday shopping. It was an EPIC FAIL. I ordered clothing as gifts on 12/10/2015, and now the tracking says the items WILL BE SHIPPED AFTER 12/24 OR 12/31. NOT IN TIME FOR CHRISTMAS. I WAS NEVER NOTIFIED AT TIME OF PURCHASE HOW LONG THE DELIVERY WOULD TAKE. THERE WAS NO OPTION TO EXPEDITE THE SHIPMENT. BTR wants your money, not customer satisfaction. Buyer beware. Save your money - shop elsewhere.