California. Got to the car rental place and we wait over a hour and a half for the vehicle. We get to the service desk and they advise us we can't take the vehicle out of state. I've rented cars a hundred times and never heard of this issue. So we call Member Deals. They tell us we don't get a refund because it's past the pick up time.WE WERE IN LINE FOR A HOUR AND HALF! Not to mention the 34 minutes we waited on hold with Member Deals. So don't waist your money on this place. It's a scam that cost us $547
As a 3rd party, these bookings come directly from the car supplier. If the information is listed on the terms of service to which they cannot take the car out of the area then that can break the terms of sale to which they got the car for. Please provide us an order number and we will gladly check with the supplier to see what all can be done.