Kartik T.’s Reviews of gear-up.me & more

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11/21/23

I have experienced fraud in dealing with Gear-up. I purchased a Samsung kiosk which comes in a screen + connection box.
What they send is only screen.
Upon raising a complaint about the missing box, they tried saying the price is for screen only. I produced their link through which I made the purchase. Nowhere on they could point out that it's a screen only price. Entire catalogue and link shows picture of screen and connection box.

I would urge buyers to stay away from the fraudster company. I am taking this company legal anyways.

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Thank you

Michal m. – gear-up.me Rep 4/4/24

Dear Kartik,

We’re sorry for any confusion caused by your recent purchase with us. We want to clarify that it was never our intention to mislead you or any of our customers. The picture on our website was meant to illustrate the product and we apologize if this was not clear.

We assure you that the price you paid was for the screen alone, which is consistent with its market value. Our goal is to offer fair deals based on accurate market prices. We understand you were expecting both the screen and connection box for the price of the screen, but this was a misunderstanding based on the illustrative photo provided by the manufacturer.

We value your trust and are committed to ensuring our customers clearly understand what they are purchasing. We apologize for any inconvenience this may have caused and appreciate your understanding.

If you need further assistance, please don't hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642, or send an email to support@gear-up.me.

Best regards,

Vincent, Customer Service Supervisor at Gear-up.me