Kahealani K.

I am extremely dissatisfied with my experience with Assurance Wireless. I never received the phone that I was supposed to receive. Every time I called to inquire about it, I was given a different excuse as to why it wasn't delivered. First, they claimed they couldn't mail it to my physical address because it couldn't be validated. So, I provided them with my PO Box instead. After waiting 10 days, still no phone. When I called again, they said they couldn't mail it to my PO Box either. Finally, they claimed that the phone had been delivered to the original sender, which is obviously them. This is unacceptable and incredibly frustrating. I am extremely disappointed in their lack of communication and inability to follow through on their promises. I do not recommend Assurance Wireless to anyone based on my experience.