I have initially had a bad experience probably because of no response from them for almost two weeks but it was great after that. I have had Paul from Parcel flow contact me and resolved the issue quickly. He has been very helpful and when ever I have to make an order I first even confirm with him and I place the order. He even intimates me if there is going to be a delay because of a holiday in UK etc. So far I have not lost even one package and items arrive quite quickly and a tracking number is provided. So I have retracted my older review for this new one as the experience has been only better after the initial hick up.