Karen A.

I swore off Garnet Hill last time I ordered because my return made it too costly. I forgot all about my swearing off when the Black Friday sales 2023 hit and, once again, I bought from Garnet Hills. I kept one item and returned another $150 item. Garnet Hills withheld $21.64 from my return. This is in addition to their approx $15 original delivery charge. I understand they need to make a buck but not from me anymore. Not worth it. Risk is too high shopping Garnet Hills.

What happened to Nordstrom Rack? I have bought so often from them over the years, that I didn't even check their pricing when I purchased about $1000 from them on Dec 31,2021. I assumed Rack's pricing was the lowest, based on my past experiences. I assumed Rack was being truthful when they claimed their $52.97 price tag was 24% lower than market price of $69.99 for
"MOBILE DOG GEAR 9.5oz. Water Bottle - Black/Blue - Set of 2, Main, color, BLACK/BLUE".
Since making that purchase, I have researched the competition's pricing which is easy to do. In an instant, I pulled up dozens of competitors - all priced CONSIDERABLY LOWER than Nordstrom Rack. Rack was the highest priced with every single product search. And that price tag that claimed they was 24% lower? It was completely false. The original price at every other store was $37.99 or $39.99 for a set of 2, about $25 for 1 - ORIGINAL price. I looked up Nordstrom Rack's pricing adjustment policy and, guess what? They don't offer price adjustments. Here's what their website says: "At Nordstrom Rack stores and nordstromrack.com, we work hard to offer competitive prices on everything we sell. With this effort in mind, we do not price match or make adjustments, as our prices change often to ensure the best possible value, every day." So, guys, looks like Nordstrom Rack is taking advantage of people who trust the Nordstrom name and believe that Nordstrom Rack is still a discount store. I'll be returning my $1000 worth of purchases which is a big bummer.