Karen g.

Hello
I am writing to ask for consideration do to emergency surgery. I have been diagnosed with collapsing hips.
I received the news Jan 11th 2024. The doctor says there is no way possible to travel after surgery. This has
Come by surprise leaving me unable to walk without a walker. We plan on still taking a cruise as soon as I can travel. We were penalized $600 for cancelling. We are platinum guest and have been cruising with carnival for years. We do not want money back, but if possible let us use the money toward our next cruise. We feel the penalty is unfair in our circumstance as there will be no loss to your company because we are still coming just at a different time.

Jeff and Karen Grunder Platinum members
Booking number Z4L1D1 Pin # 1122 Freedom boat